October 4, 2020
Case Study – Integration & Optimisation
This customer owns, operates and maintains a regions electricity distribution network, connecting 2.4 million properties, and more than 5 million…
Supply Chain Order Management is an essential part of delivering an effective and efficient supply chain as it forms the link between the end customers needs and the products or services they require. As companies grow, the demand for the product becomes higher, which can put a strain on supply chain order management processes. The increased complexity due to having to explore alternative sources of supply for the same product and have traceability of all orders becomes more challenging to manage.
Having a scalable order management solution helps to provide visibility and control over your supply chain, providing efficiency and maximising the value you can provide to your customers by maintaining the levels of demand.
Whether the demand is received via a web-based parts catalogue, through direct systems integration, by an automated replenishment process or by phone & e-mail, the Order Management functionality contained with the TVS SCS Enterprise Resource Planning Application (Msys.ERP) provides a highly customisable platform that supports a diverse range of business sectors.
To provide a scalable capability that remains highly accurate yet cost-effective, TVS SCS has turned to automation to provide a feature-rich solution that delivers a seamless end-user experience.
Through the configuration of its systems, TVS SCS can ensure that only true exceptions ultimately require the intervention of a person. For the majority of demands placed on TVS SCS, the system will validate the content, allocate the stock, schedule the fulfilment and invoice the end customer without the need for any human involvement. Not only does this deliver a cost-effective solution, but it also removes the primary source of error generation from the process.
The modular nature of the TVS SCS Information System architecture enables us to execute this Order Management capability for operational locations directly managed by itself, but also in situations where a 3rd party carries out the physical logistics.
To offer our customers a comprehensive solution that maximises value, we include a range of features within our Order Management Capability. We provide real-time visibility of inventory levels and status updates on order lines at each step in the supply chain process, providing our customers with full traceability and control of their supply chain operations.
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Supply Chain Order management is the series of processes that take place within a company from the moment a customer wishes to place an order all the way through to the successful fulfilment of that order.
Companies with the most effective supply chain order management processes will operate a fully integrated order management system (OMS), providing real-time connectivity between all of its essential functions.
The most successful companies recognise that having the best product or service is irrelevant if the customer experience is poor. In the highly competitive, connected, customer-driven world in which we live, the experience of doing business with a company will play a significant role in defining whether a customer will return and whether they share a positive message of that experience to other potential future customers in the broader marketplace.
A highly efficient and effective order management process is, therefore, critical to ensure that the customer experience is optimised, and delivery is fast and accurate.
A weak link in any process is usually people. Even the most diligent and attentive operative has the potential to make a mistake. Coupled with this, a person will have a maximum limit at which they can operate effectively. These 2 points could potentially hold back a company from reaching its full potential.
To combat this, many companies will turn to an OMS to provide a highly accurate and scalable way of meeting the needs of its customers. The automation within an OMS can receive and validate orders, manage financial transactions, issue picking instructions to a warehouse and oversea the traceability of goods or services up to the point of delivery.
A well designed and implemented OMS will provide a company with real-time visibility throughout all stages in the order management process. It will facilitate the accurate reporting of inventory levels, deliver instantaneous calculation of complex user-level pricing models, present up to the minute promise information to customers about when they will receive their order, and ensure companies can process large volumes of transactions with minimal user interaction.
The benefits of a well-implemented OMS solution are immediate.
The hardest part of unlocking these benefits is the initial setup and configuration, and in turn, this implementation and the subsequent learning curve will be defined by how complicated the operating model of a company is.
Whilst there are numerous OMS software packages on the market, many companies choose to outsource their order management processes to a specialist 3rd party to operate and manage. These external parties will be highly skilled at taking the data available within a company and rapidly assimilating it into an established and proven set of systems and processes.