IMPROVING THE EFFICIENCY AND PRODUCTIVITY OF FIELD SERVICE ENGINEERS

TVS SCS’s in-Boot service is in use by a wide range of customer across multiple sectors who benefit from reliable pre-07:00 next day deliveries direct to their engineer’s car or van boots or designated safe place.

We provide the largest national in-boot or safe place delivery service in the UK and ROI.

The efficiencies that companies can gain by adopting TVS SCS in-boot or in-night delivery service as part of their forward and reverse logistics strategy are wide-ranging and include; the convenience and efficiency of having the right parts delivered to the engineer’s home to reduce the CO2 emissions generated by traditional day time deliveries.

Additional customer benefits include:

  • Increases in engineer’s service performance
  • Increases in engineers’ availability
  • Elimination of unproductive drive time
  • Improved stock control and visibility
  • Significant reduction in operational cost
  • Reductions in late arrivals, second visits and job cancellations
  • Increased customer satisfaction and greater compliance with service levels
  • Increased revenue

Our in-boot service is available across the UK, which enables us to support customers with national client profiles meet their local demand for parts.

We provide a comprehensive national network of storage and distribution solutions which clients typically blend or mix to create the most suitable strategy for their specific operational requirements proving different workflows and Service Level Agreement (SLA) across each region if required.

We can collect the parts for in-boot delivery from any location, directly from your repair agents, national distribution centre, or European warehouses alternatively, we can manage your inventory within our National distribution network.

We track all collections and deliveries using our web-based real-time “TRACE” system from the point of collection through to delivery into the boot or safe place.

Due to the high value and sensitive nature of the consignments we manage for our clients, we have designed a best in class courier vetting and training program.

We engage with and provide the services of PAYE, subcontracted and self-employed couriers who are required to satisfy our vetting procedure and sign their agreement to follow a set of operational processes and behavioural requirements.

Our vetting procedure is in line with the HMG Baseline Personnel Security Standard, which is the vetting requirement that all Government departments issue to individuals employed to work in their offices or on their systems.

It is a recognised standard that aims to assure as to the trustworthiness, integrity and reliability of contractors.

Our In-boot induction training program is based on the Quiet Deliveries best practice guidance issued by the Department of Transport and includes a mandatory test on these procedures to ensure that the benefits of in-night deliveries are not offset by disturbance to residents.

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    • 700

      delivered by time

    • 300

      customer collections each night

    • 35K

      items process each night

    • 21

      trunks moved each night

    In-Boot Delivery Solutions

    • Blended service - option to support regional or operations variances.
    • Pre 07:00 distribution - Distribution to mainland FSLs and PUDO pre-07:00.
    • Robust - trackable “key holder” processes.
    • Visibility - Robust in night processes with full scanning and visibility for clients.
    • Reverse Logistics - Full reverse logistics support.
    • Vetted Courier - Secure transportation with vetted DSBS checked couriers.

    In-Boot Delivery Technology Solutions

    Our technology is accessible via a single online platform which provides users with location and status updates across our network of FLS’s, PUDO’s and Intelligent Lockers as well as real-time tracking and Proof of Delivery Notices for Last Mile delivery.

    All parts delivered and collected have a barcode label applied.

    The courier will scan the parts being delivered into the engineer designated vehicle or safe place via a barcode sticker located within the car or at the safe place and returned parts are scanned out the same way. This simple process provides full time and date stamp audit of the movement of parts.

    Additional safeguards are in place which prevents the courier collecting parts not included in the return or delivery manifest.

    TVS have in place a full control process for managing keys, this involved scanning keys in and out of sites and the requirement that all keys are returned and scanned into a designated depot before the end of the couriers shift, this process ensures full transparency of the locations of the keys at all times and avoids reduced the incidences of failed deliveries due to the lack of access to keys.

    Clients typically receive a comprehensive, detailed report each morning showing the status of all deliveries. A significant advantage of our ownership of one of the larges Same Day courier fleet in the UK is that we can quickly correct any issues that arise, ensuring your engineer and customer are not unduly inconvenienced.

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    Why TVS SCS?

    100 Years Of Excellence In Trading And Technology

    Pivotal Supply Chain Solutions To Top Companies In The World

    Warehouse Space, Labour & Technology Anywhere It’s Needed

    Customised Solutions With AI Integrations And Machine Learning

    TVS SCS clients can choose to distribute parts via one of four wholly-owned national distribution networks;

    Forward Stock Location

    Delivery to one of our over 40 FSL across the UK and ROI
    TVS SCS has over 40 Forward Stock Locations, providing long term storage options across the UK, these mini-warehouses are fully equipped, and your parts will be managed through our advanced WMS software TRACE, which provides real-time status and stock audits as well as full track and trace capabilities when in transit.

    PUDO Network

    Delivery to our Pick up drop off (PUDO) network
    Our PUDO’s are not used for strategic stock long term stock holding but are available for Field engineers to collect pre-ordered parts and drop off (returns) defective or un-used parts efficiently in a cost-effective manner.

    We have manned and unmanned PUDO’s at over 250 locations across the UK and ROI.

    Customer Sites

    Delivery to customer sites
    Delivered directly to on-campus engineers or any other site by the customer.

    We operate pre-arranged window for deliveries, with your engineer receiving a phone call 30 minutes before delivery.

    We can deliver to your sites throughout the night if required with our using our in night delivery service
    We can also provide a weekend (6 or 7 days) service if required.

    Intelligent Lockers

    Delivery to Intelligent Lockers
    We provide access 1000 Intelligent lockers throughout the UK, Europe, Middle East & Asia secure pin-operated storage box.

    Your engineer will receive a text along with the pin code as soon as the part is delivered and further notification is generated when the part is collected.

    This solution provides limited storage capacity, however, unlike manned PUDO’s, they are accessible 24 hours a day so in some cases present a more appropriate delivery or returns solution.

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    FAQs

    In-boot delivery is a courier service designed to optimise the productivity of field service engineers by minimising the time it takes them to collect and return the parts they need to complete the repairs to which they are assigned.

    The spare part that is needed is delivered directly into the car or van boot of the engineer with the
    In-Boot supplier holding a second pair of keys to gain access.

    The field service engineers may also nominate an alternative safe place such as a garage as the location for the delivery.

    The in-boot service effective eliminates all unnecessary time spent travelling to collect parts, and the additional cost of the service is off-set by an increase in the number of ‘jobs’ the field service engineer can complete.

    TVS SCS is the UK’s leading In-Boot service provider and works with national and multinational
    business designing and delivering solutions that increase the productivity of their field service engineers

    The major challenge facing field service management is how to minimise the non-productive or ‘dead
    time’ within their network of field engineers.

    The primary cause of ‘dead time’ is as a result of the time it takes engineers to travel from their home to collect and return spare parts. In-boot delivery solves this issue by delivering and collecting spare parts directly from the service engineers van or car boot overnight.

    As a result, the engineer will never incur any dead time as a result of having to drive to collect or
    return parts.

    Whilst the in-boot delivery service increases logistics cost, its effectiveness in improving productivity makes it increasingly popular with field service management.

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