Repair, refurbishment and remarketing

TVS SCS Repair Workshops specialises in the repair, refurbishment and remarketing of electronic and electro-mechanical equipment across a range of sector including IT, banking and retail.

We provide spares and repairs supporting IT maintenance companies and manufacturers around the world, including EPOS, printing, thin client, barcoding and computer security software solutions.

We operate four engineering centres of excellence across the UK, which work to both ISO 9001:2008 and WEEE (Waste Electrical and Electronic Equipment) Directives. We also have three similar Repair Workshops in Europe, one in the USA and four in India.

With a capacity to support over a million repairs a year, and an unrivalled ability to support a wide range of technology specialisations, we have become the provider of choice for leading OEMs (original equipment manufacturers), and IT service and support organisations.  We repair to component level and configure and refurbishes customer IT assets.

Our engineers have OEM accreditations, and our investment in the latest diagnostic technologies ensures our testing correctly identifies the cause of the fault.

Our comprehensive online workshop management system provides our clients with unique tracking and real-time reporting data providing completed transparency of the status and location of the asset at all times.

Our teams focus on continuous process improvements, and re-engineering enables us to continually improve the quality, service reliability and value we provide to our customers.

You can be confident that we do not offer a one size fits all approach and recognise that to build strong partnerships with our customers, we need to understand their business and work with them to design solutions that consistently meet the service challenges and response targets they are facing.

Alongside our engineering excellence, you’ll find our dedicated procurement and logistics teams provide support for all your planning needs, including Asset Recovery and Project and Deployments.

This closed-loop logistic philosophy ensures our clients avoid costly third-party mark-ups and the lack of ‘service ownership’ that can result in expensive delays or lost or damaged items when using separate third-party transport or storage companies.

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    Features and Benefits

    • Repair and Configuration - Return-to-base repair and configuration services.
    • Repair Avoidance - Multi-vendor filter and repair avoidance processes.
    • Component Level - Component level repair technology.
    • Warranty and Exchange - Warranty repair and exchange services.
    • Latest diagnostic technologies - Latest diagnostic technologies ensure our testing correctly identifies fault or faults.
    • Global Coverage - Repair Workshops in UK, Europe, USA and India.

    Why TVS SCS?

    100 Years Of Excellence In Trading And Technology

    Pivotal Supply Chain Solutions To Top Companies In The World

    Warehouse Space, Labour & Technology Anywhere It’s Needed

    Customised Solutions With AI Integrations And Machine Learning

    The depth of our specialist service divisions has made us a leading Break and Fix repairer, supporting hardware both in and out of warranty.

    We have four workshop repair centres covering Europe which carry out 100’s of repairs every day on a range of items include PC’s, laptops printers, EPOS, Handheld scanners and ruggedised devices.
    Repaired equipment can be distributed across Europe overnight using our transport network for installation by our engineers. We also own one of the largest Same Day courier fleets in Europe, so we can collect and deliver urgent parts to our technicians or to your client to achieve the SLA.

    Our Workshop Repair Center of Excellence locations can help customer recover value from retired assets and can repair, refurbish or resell assets.

    We specialise in helping companies reduce their PC engineering costs by introducing a variable cost base that adjusts to their changing business needs.

    And in uncertain times, TVS SCS provides a low-cost, safe harbour for clients who want to deal with a global engineer services company who are financially secure and can deliver consistent quality.

    Our scale means we can provide services on a transactional ticket basis, helping you to reduce fixed costs and only pay for what you use.
    Most companies don’t want the cost of owning or managing, engineers, warehouses, staging centres or logistics hubs. These are all core for TVS SCS’ service.

    Our closed Loop Managed Services are based on in-house capability, reducing margin stacking and ensuring complete accountability. The more services our clients take, the greater the opportunity for cost-benefit while retaining full accountability with one delivery partner.

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