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We provide spares and repairs supporting IT maintenance companies and manufacturers worldwide. Our reseller and remarketing activities supply new products and refurbished hardware to retailers, banks, and businesses.
Process improvements and re-engineering continue to reduce costs while improving our customers’ quality and service. We have a track record of reducing our customer’s repair times while improving delivered quality; this approach produces substantial cost reductions and has enabled us to build an excellent relationship with our customers.
The implementation of lean principles and statistical data analysis combined with intelligent use of repair data and customer feedback drives our ability to extend the mean time between repair (MTBR) of the products we service.
Technical Repair
TVS Supply Chain Solutions offer onsite break/fix, install, move, add, and change (IMAC) and new installations services
Our engineers have several OEM accreditations, and we invest in the latest technology to test and diagnose, repair to component level, configure and refurbish IT products.
With most of our repairs being IT repairs, we have accreditation and certification to ensure that we fulfil our goal of increasing asset uptime and reducing the cost of ownership with maximum customer satisfaction.
Pioneers of repair management over 30+ years, our engineering centres of excellence offer multi-vendor, multi-filter capability.
Triage records all repair transactions through our bespoke workshop and inventory management system; every repair is booked in with the unit’s unique serial number and specific customer details per the customer’s requirement. The contracted turnaround time is printed on the workshop repair label and tracked via the system to enable WIP management at the bench and by managing to adhere to SLAs. Engineers are monitored on the quality of their repairs and consumption of materials to ensure best-demonstrated practices are followed.
Our customer base includes major multi-vendor maintenance organisations, OEMs, ODMs & logistics organisations. To meet our individual customers’ needs, we have developed a diverse range of customised solutions.
We can repair any product group at any site. We have many years of experience training our engineers, technicians, and workshop staff on the processes required to repair and test all types and models of IT hardware.
We specialise in supporting companies to reduce the PC engineering costs by introducing a variable cost base that adjusts to their changing business needs. Why not contact us to see how we can add value to your business?
Technical Refurbishment
We are a market leader in technical refurbishment and remarketing of used retail, barcode and banking equipment. Long before it became fashionable to pursue a “Green” business agenda, we were assisting retailers and banks to extend their hardware’s life, maximise the return on their investment, and make substantial savings on IT budgets.
Today those goals are just as valid. There is no better way of recycling used IT equipment than reinstalling it. There is no better way of showing your company is serious about the environment than working with TVS SCS to develop a Remarketing Programme.
Our multi-lingual sales team has accumulated knowledge of the retail and banking market and the products used, including those hard-to-find “legacy” or “out of production” models. Remarketing is not just about old second user equipment. Some may be unused or in almost new condition, for example, “ex-demo” equipment, failed tests, branch closures, company take-overs, or manufacturers’ surplus stocks.
We will buy and sell complete EPoS systems, barcode scanners, mobile computers, passbook printers and ATMs, and individual components such as receipt printers, keyboards, cash drawers, displays, scanners, and well as the processor units themselves. We also remarket desktop and server equipment.
KEY SERVICE ELEMENTS
- Our engineering centres of excellence offer multi-vendor, multi-filter capability testing, diagnosing and repairing to component level.
- We are committed to working with our clients to eliminate the incidence of No-fault found (NFF) and defective on arrival (DOA) units in the field.
- We offer centres of excellence worldwide in Europe, the USA and India. Our comprehensive bespoke workshop management system provides unique tracking and web-based real-time reporting features that keep you informed of repair progress on a minute-by-minute basis.
