Our team of permanent, field-based engineers provides onsite support through scheduled visits, as well as break fix services when needed. We ensure quick, reliable solutions to keep your operations running smoothly, with proactive maintenance and responsive repairs tailored to your needs.
Our dedicated engineers are always on hand to deliver seamless support, whether through regular scheduled visits or urgent onsite interventions. With a deep understanding of your systems, we ensure optimal performance, reduce downtime, and provide peace of mind, knowing that expert assistance is just a call away.
Let’s talk supply chain optimisation
Connect with one of our logistics experts to explore how we can tailor our solutions to meet your business requirements.
TVS SCS Break fix understands that every industry has unique demands, which is why we offer tailored response times to meet the specific needs of your service level agreements (SLAs). Whether in critical sectors like healthcare, manufacturing, or logistics, our team ensures quick, efficient support with guaranteed response times, minimising downtime and keeping your operations running without interruption.
Rapid response time
Swift on-site assistance to address and resolve technical issues.
Wide range of service level agreements (SLAs)
Choose from our 4-hour, 8-hour, standard next-day, or weekend coverage to ensure timely issue resolution.
Comprehensive coverage
Service provided seven days a week to ensure continuous support and minimise downtime.
Skilled engineering staff
Access to a team of skilled engineers with expertise in various equipment types and sectors.
Efficient closed-loop logistics
Our closed-loop approach with specialist transport and a same-day courier fleet allows for timely parts delivery and SLA achievement.
Lifecycle services
End-to-end support from hardware staging and deployment to ongoing maintenance, ensuring a seamless IT infrastructure.
Cost-effective model
Transactional pricing model ensures you pay only when you utilise the service, avoiding standing charges.
Flexible repair options
We offer tailored repair solutions based on specific needs, including dispatch tickets for specific issues or longer durations.
Value recovery
Assistance in refurbishing and reselling retired assets to maximise value or environmentally compliant disposal.
Environmentally compliant disposal
Certified data and legacy equipment disposal that adheres to global environmental and legal requirements as per local regulations.
Rapid response time
Wide range of service level agreements (SLAs)
Comprehensive coverage
Skilled engineering staff
Efficient closed-loop logistics
Lifecycle services
Cost-effective model
Flexible repair options
Value recovery
Environmentally compliant disposal
Our customised solutions enable businesses to deliver across key vertical markets, including public sector, banking, retail, information technology (IT), finance, healthcare, and more.
We offer a full spectrum of break fix services, designed to address the unique challenges of your business. From urgent repairs to proactive maintenance, our flexible solutions can be tailored to fit your operational requirements. Whether it's a quick fix or an ongoing support plan, we adapt to keep your systems running at their best.
03 June 2025
TVS Supply Chain Solutions North America Earns John Deere “Partner-level status” for the Second Consecutive Year
19 February 2025
TVS Supply Chain Solutions inaugurates a new industrial facility in New Zealand
Connect with one of our logistics experts to explore how we can tailor our solutions to meet your business requirements.
