Comprehensive field-based engineering services

Our team of permanent, field-based engineers provides onsite support through scheduled visits, as well as break fix services when needed. We ensure quick, reliable solutions to keep your operations running smoothly, with proactive maintenance and responsive repairs tailored to your needs.

Our dedicated engineers are always on hand to deliver seamless support, whether through regular scheduled visits or urgent onsite interventions. With a deep understanding of your systems, we ensure optimal performance, reduce downtime, and provide peace of mind, knowing that expert assistance is just a call away.

Let’s talk supply chain optimisation

Connect with one of our logistics experts to explore how we can tailor our solutions to meet your business requirements.

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Rapid response times for all SLAs and sectors

TVS SCS Break fix understands that every industry has unique demands, which is why we offer tailored response times to meet the specific needs of your service level agreements (SLAs). Whether in critical sectors like healthcare, manufacturing, or logistics, our team ensures quick, efficient support with guaranteed response times, minimising downtime and keeping your operations running without interruption.

Rapid response time

Rapid response time

Swift on-site assistance to address and resolve technical issues.

Wide range of service level agreements (SLAs)

Wide range of service level agreements (SLAs)

Choose from our 4-hour, 8-hour, standard next-day, or weekend coverage to ensure timely issue resolution.

Comprehensive coverage

Comprehensive coverage

Service provided seven days a week to ensure continuous support and minimise downtime.

Skilled engineering staff

Skilled engineering staff

Access to a team of skilled engineers with expertise in various equipment types and sectors.

Efficient closed-loop logistics

Efficient closed-loop logistics

Our closed-loop approach with specialist transport and a same-day courier fleet allows for timely parts delivery and SLA achievement.

Lifecycle services

Lifecycle services

End-to-end support from hardware staging and deployment to ongoing maintenance, ensuring a seamless IT infrastructure.

Cost-effective model

Cost-effective model

Transactional pricing model ensures you pay only when you utilise the service, avoiding standing charges.

Flexible repair options

Flexible repair options

We offer tailored repair solutions based on specific needs, including dispatch tickets for specific issues or longer durations.

Value recovery

Value recovery

Assistance in refurbishing and reselling retired assets to maximise value or environmentally compliant disposal.

Environmentally compliant disposal

Environmentally compliant disposal

Certified data and legacy equipment disposal that adheres to global environmental and legal requirements as per local regulations.

Rapid response time

Rapid response time

Wide range of service level agreements (SLAs)

Wide range of service level agreements (SLAs)

Comprehensive coverage

Comprehensive coverage

Skilled engineering staff

Skilled engineering staff

Efficient closed-loop logistics

Efficient closed-loop logistics

Lifecycle services

Lifecycle services

Cost-effective model

Cost-effective model

Flexible repair options

Flexible repair options

Value recovery

Value recovery

Environmentally compliant disposal

Environmentally compliant disposal

Delivering for you across all sectors and countries

Our customised solutions enable businesses to deliver across key vertical markets, including public sector, banking, retail, information technology (IT), finance, healthcare, and more.

Break Fix

We offer a full spectrum of break fix services, designed to address the unique challenges of your business. From urgent repairs to proactive maintenance, our flexible solutions can be tailored to fit your operational requirements. Whether it's a quick fix or an ongoing support plan, we adapt to keep your systems running at their best.

  • Rapid break-fix support minimising downtime.
  • Flexible response times per SLA requirements.
  • Onsite field engineers for repairs and visits.
  • Proactive maintenance to extend asset lifespan.
  • Equipment staging, configuration, and seamless deployment.
  • Efficient logistics for equipment storage and transport.
  • Specialist EPOS support for operational reliability.
  • Comprehensive banking and ATM installation and services.
  • Secure legacy equipment disposal with compliance.
  • Asset value recovery via refurbishment and resale.

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Let’s talk supply chain

Connect with one of our logistics experts to explore how we can tailor our solutions to meet your business requirements.

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