Case Study – Powering the Supply Chain for Major Water Provider

This customer is a leading UK provider of water and wastewater services, supplying over seven million people and 200,000 businesses.

TVS SCS operates a fully integrated supply chain anchored by a Central Distribution Centre, managing goods-in, tagging, picking, packing and dispatch 24/7/365. A dedicated in-house fleet, including vans and lorry loader cranes, delivers to a three-hour SLA for emergencies, supported by local stores with auto-replenishment via mobile app, online ordering through an Electronic Parts Catalogue and SAP-to-ERP integration for real-time visibility.

Working in close partnership, TVS SCS has transformed the customer’s supply chain by replacing fragmented, manual processes with automated, connected systems that improve stock control, link parts usage to work orders and cost centres, and boost emergency responsiveness. Value-added services including maintenance, product rework and kitting further enhance operational efficiency and service resilience.