Types of logistics services in India you should know about
The logistics sector in India plays a pivotal role in driving the country’s economic expansion and progress. As the GDP growth rate is anticipated to experience a significant upswing in the near future, there will be a substantial surge in the need for dependable and efficient logistics solutions. The bedrock of any economy lies in its logistics services, which facilitate the seamless movement of products from producers to end-users. In a vast and diverse country like India, with its rapidly growing economy and diverse geographic landscape, the logistics sector is pivotal in connecting businesses to consumers.
India’s logistics sector is a vital component of its economy, responsible for connecting various sectors and enabling the movement of goods across the country. The industry has been steadily growing, driven by factors such as increasing international trade, e-commerce proliferation, infrastructure development, and government initiatives like ‘Make in India‘ and ‘Digital India.’
According to the India Infrastructure Report from September 2022, the Indian logistics industry has experienced a positive trend in growth over the past few years. Despite the pandemic, the sector has demonstrated resilience and continues to thrive. In fact, it is projected that the logistics market will achieve a Compound Annual Growth Rate (CAGR) of 14.8%, resulting in a market size of $400 billion by Fiscal Year 2026 – a significant increase from the $230 billion recorded in Fiscal Year 2022. Additionally, an Ey report highlights the firm reliance of the Indian logistics sector on road transportation, which contributes 66% of cargo (in ton-km), followed by rail (31%), shipping (3%), and air (1%).
However, it’s important to note that the Indian logistics industry also faces several challenges, including inadequate infrastructure, high logistics costs, complex regulatory frameworks, and fragmented supply chains. Despite these challenges, the sector continues to innovate and diversify to cater to the needs of a rapidly changing business environment.
The Indian logistics landscape comprises a wide array of services that cater to different aspects of the supply chain. Here are some key types of logistics services each serving a unique purpose in the supply chain.
Transportation Services:
Transportation is the cornerstone of logistics, facilitating the movement of goods across the country. In India, transportation services are categorized into various modes:
Road Transport:
With an extensive road network, road transport remains the most widely used mode for moving goods within the country. From small trucks to large carriers, road transport offers flexibility and connectivity even to remote areas.
Rail Freight:
Railways are a cost-effective mode for long-distance movement of bulk goods. The Dedicated Freight Corridor (DFC) project in India aims to enhance the efficiency of rail freight transportation.
Air Cargo:
Air freight is essential for transporting time-sensitive goods and high-value products. India’s major airports serve as key hubs for domestic and international air cargo operations.
Maritime Transport:
With a vast coastline, maritime transport is crucial for international trade. Major ports like Mumbai, Chennai, and Kolkata facilitate the movement of goods to and from India.
Warehousing and Distribution:
Efficient warehousing and distribution are vital for maintaining the smooth flow of goods. Various types of warehouses cater to different storage needs:
The boom in online shopping has led to the development of specialized fulfilment centres that cater to the needs of e-commerce companies. These centres optimize order processing and ensure timely deliveries.
Container Freight Stations (CFS):
These specialized warehouses facilitate the stuffing and de-stuffing of containers for easier transport and storage.
Warehousing and storage facilities in India have evolved to meet the changing demands of various industries. From traditional godowns to state-of-the-art automated warehouses, the country now offers a wide range of options for businesses. These facilities are strategically located near major transportation hubs, enabling efficient distribution and reducing lead times. It also offers value-added services like packaging, labeling, and inventory management.
Freight Forwarding:
Freight forwarding involves the coordination and management of shipments on behalf of shippers. Freight forwarders play a crucial role in selecting the best transportation routes, arranging documentation, and ensuring the timely movement of goods.
International Freight Forwarding:
As India’s trade expands globally, international freight forwarding services are essential for coordinating shipments between countries, dealing with customs regulations, and managing cross-border logistics.
Third-Party Logistics (3PL) and Fourth-Party Logistics (4PL):
3PL and 4PL providers offer comprehensive logistics solutions to businesses, allowing them to outsource various aspects of their supply chain management:
3PL Providers:
These companies offer services like transportation, warehousing, distribution, and inventory management. By outsourcing these services, businesses can focus on their core operations.
4PL Providers:
Going a step further, 4PL providers not only offer logistics services but also manage and optimize the entire supply chain, including selecting other logistics service providers. This strategic approach enhances efficiency and cost-effectiveness.
Reverse Logistics:
Reverse logistics involves managing the return and disposal of goods, a critical aspect for industries like e-commerce, electronics, and pharmaceuticals. This process includes handling product recalls, returns due to defects, and recycling or proper disposal of products.
Technology-driven Logistics Solutions:
In recent years, technology has been a game-changer in the logistics industry. Various technology-driven solutions have emerged to streamline operations and enhance visibility across the supply chain:
Fleet Management Software:
These tools help in tracking and managing fleets, optimizing routes, and improving fuel efficiency.
These systems automate warehouse processes, from inventory management to order picking, ensuring accuracy and speed.
Supply Chain Visibility Platforms:
These platforms provide real-time tracking and visibility of shipments, helping businesses make informed decisions and anticipate potential disruptions.
With the rapid growth of online shopping, e-commerce logistics have gained prominence. These services encompass order processing, picking, packing, and last-mile delivery. Companies in this space optimize their processes to meet the demands of quick and efficient deliveries, often leveraging technology like route optimization algorithms and real-time tracking.
The last-mile delivery is the final step in the supply chain, where goods are delivered to the end consumers. With the rise of e-commerce, the efficiency of last-mile delivery has become crucial for customer satisfaction. Companies in this sector often innovate with delivery options, including same-day and even one-hour deliveries in some urban areas.
Bulk Cargo Services:
Industries dealing with bulk commodities like minerals, ores, and agricultural products require specialized logistics services. Bulk cargo services involve the efficient handling and transportation of these goods, often using dedicated vessels, trains, or trucks.
Supply chain management (SCM) is a critical component of the logistics industry in India. SCM involves the coordination and integration of various activities, including procurement, production, transportation, and distribution, to ensure the efficient flow of goods and services. It encompasses the planning, execution, and monitoring of all logistics activities to optimize productivity and reduce costs.
The logistics sector in India is a dynamic and complex ecosystem that caters to a wide range of industries and their unique needs. The diverse modes of transportation, specialized warehousing solutions, and value-added services collectively contribute to the seamless flow of goods across the country. As India continues to develop and its economy grows, the logistics industry will play an even more crucial role in connecting businesses to consumers and driving economic progress. Whether you’re a manufacturer, retailer, or consumer, understanding the various types of logistics services available in India can help businesses to make informed decisions and optimize their supply chain operations.
Many logistics companies in India now offer supply chain management services to help businesses streamline their operations and improve overall performance. But it is always advisable to identify a supply chain player that offers advanced technologies like artificial intelligence, predictive analytics, and the Internet of Things (IoT) to enhance visibility, track inventory, and forecast demand accurately ensuring businesses achieve seamless operations with maximum output and TVS supply chain solutions is a leading 3PL player providing industry-wise customization, high quality, fully integrated solutions across pan India.
TVS SCS provides Integrated end-to-end supply chain solutions to reduce customer supply chain complexity. We offer services from Sourcing and procurement, integrated transportation, Logistics Operation Centre and In Plant Logistics, Finished Goods and After Market Fulfilment, Consultancy and Professional Services, and Product Management Solutions. All are supported by our Information Systems. We use technology, data analytics, and execution experience to offer key solutions such as accurate demand forecasting, inventory planning and production, procurement management, network optimization, visibility, and supply chain agility to handle evolving needs.
Transportation and Warehousing: Key Pillars of a Robust Supply Chain
An efficient and robust supply chain is supported by transportation and warehousing.Transportation is the metal link that holds the supply chain together. Every step of the process is connected together through transportation, since raw materials are moved from the dealers or where they are purchased from, to the place where they are manufactured, and finally to the end customer. If you don’t have an economical and stable shipping plan in place, you end up losing a lot of money, and that can be a competitive difference.
How Can Enhancing Transport Benefit a Supply Chain?
When transportation logistics are improved, the entire supply chain benefits, along with the customer. An effective supply chain ensures that product is delivered to the correct destination, within a reasonable timeframe, and in the condition it was promised. Improving your business’s transportation efforts may lead to many resulting benefits for your company and your customers.
Reduce Costs
It’s no secret that improving your company’s logistics can end up saving you money in both the short-run and the long-run. When transportation from supplier to customer is functioning at its best, it takes less time for product to move through the supply chain. This means fewer overall expenses are incurred, which frees up more funds for your company with the added bonus of higher customer satisfaction.
Increase Customer Satisfaction
When a supply chain is functioning at its highest level, customers receive products in the timeframe and condition they were promised to be in. As transportation logistics are an integral part of the supply chain, a decrease in time spent shipping product can have a domino effect on the resulting shortened lead times.
Offer Segmented Shipments
With the help of a supply chain that is performing at the top of its game, many more varying shipment options become available to a company. Prioritization of customer shipments is an important consideration when your business is shipping to many different businesses, and things like availability, seasonal concerns, and more can affect when and how much product will be shipped. The ability to segment these shipments is important to the well-being of a company, which can help to make a complex transportation process both simpler and more flexible.
Opportunity to Integrate Supply Chain Technology
When a company seeks to optimize their supply chain, there are often a few different things to consider, such as the use of a transportation management system (TMS). These services can help to decrease lead times, as well as ensure a successful delivery for a lower cost.
Bypass Geographical Limitations
By enhancing your transportation logistics, you can ensure that geographical barriers do not stand in the way of customers receiving your product. If your business has several modes of transportation that are used to ship product, you can ensure that you are not limited in where you can ship. This can contribute to an expanded customer base as well as increased customer satisfaction.
Boost the Economy
If you have an efficient transportation system, that means that your product is getting to your customers fast. This frees up your company to ship more product to more customers, allowing money to flow into the economy at a faster rate. Once this money is in the economy, it can circulate throughout and contribute to greater economic growth.
Warehousing in Supply Chain:
Warehousing is a vital link in the supply chain. Warehouses connect suppliers with customers and play a key role in ensuring goods and materials flow smoothly through the supply chain. No matter how lean you make your supply chain, warehousing always remains an integral part of it. It is such an important link in the overall supply chain, that without proper planning for warehousing capacities, companies could fail and incur heavy costs in terms of not being able to arrange raw material for production or inability to serve the end consumer market due to increased distance to market.
With an option to outsource warehousing to third-party logistics partners, companies can gain better control of their inventory through improved visibility and traceability across this leg of their supply chain. They know precisely which inventory units are about to face shortage due to inventory pressures and which segments have a closer expiry date. These indications can help them tweak their capabilities accordingly and make sure that any negative impact is mitigated promptly without sustaining any losses. Such decisions go a long way to produce and manage a sustainable business. The decision on warehousing not only impacts this leg of the supply chain but also other legs like distribution, transportation and production.
Safe and Secure Storage
One of the most important roles warehouses play in the supply chain is providing safe and secure storage for goods and materials. This is essential to protecting inventory from damage, theft, or loss.
Of course, storage space is essential for inventory requirements. This storage space enables businesses to maintain adequate levels of stock to meet customer demand. Without warehouses, businesses would need to store inventory either on-site at their production facility or at the customer’s location. This would be impractical and would likely lead to increased costs and decreased efficiency.
Strategic Location
The location of a warehouse in proximity to a supply route is also highly important in supply chain management. Businesses can minimize shipping costs and transit times by strategically locating warehouses near key markets or transportation hubs. This means inbound and outbound shipments arrive and depart the warehouse quickly and efficiently. Location can be a make-or-break factor in choosing a warehousing partner because it can have a significant impact on the bottom line.
Order Fulfilment
Warehouses are also responsible for fulfilling customer orders. When a customer places an order, it is the warehouse’s job to pick, pack, and ship the order to the customer. This process requires careful coordination and planning to ensure that orders are fulfilled accurately and on time. This process can be complex and time-consuming, but a good WMS will help to streamline the process and minimize errors.
Inventory Management
Effective inventory management is essential to the success of any supply chain business. Warehouses play a key role in inventory management, tracking inventory levels, and ensuring that stock is replenished when needed.
TVS SCS WMS helps businesses effectively manage their inventory by providing real-time visibility into stock levels, automating reordering processes, and generating reports on inventory trends. This information can be used to make informed decisions about stocking levels, production schedules, and customer demand.
Distribution Services
Distribution warehouses play a key role in the distribution of goods and materials, ensuring that they are delivered to the correct destination in a timely manner. This process requires careful coordination and planning to ensure that goods are delivered safely and on time.
A good WMS will help supply chain businesses effectively manage their distribution operations by providing real-time visibility into stock levels, automating reordering processes, and generating reports on inventory trends. This information can be used to make informed decisions about stocking levels, production schedules, and customer demand.
Value-Added Services
In addition to the key roles that warehouses play in supply chains, they also provide a number of value-added services that can improve efficiency and profitability.
These additional warehousing services include:
Packing and assembly
Labeling and tagging
Kitting and bundling
Inspection and quality control
Repair and maintenance
Customization and personalization
Returns processing
Recycling and disposal
These value-added warehousing services can help businesses to improve their operations, save time and money, and better meet the needs of their customers.
Advantages and Benefits of Warehousing in Supply Chains
In addition to the key roles that warehouses play in supply chains, there are also a number of important benefits that warehousing can provide.
Improved Efficiency
A well-run warehouse operation is typically more efficient than other storage options, such as on-site storage or customer storage. This is because warehouses are designed and built specifically for storing and shipping goods. They are also typically located in close proximity to transportation hubs, which reduces travel time and increases efficiency.
In addition, warehouses use specialized equipment, such as conveyor belts and forklifts, to move goods quickly and efficiently. And, most importantly, warehouses are managed by experienced professionals who are trained in the best practices for storing and shipping goods.
Cost Savings
Another important benefit of supply chain warehousing is the cost savings it can provide. By outsourcing storage and shipping to a warehousing partner, businesses can save on the costs of building and maintaining their own storage facilities. In addition, they can often negotiate lower rates for transportation and other logistics services.
Improved Customer Service
Customer service is another important benefit of efficiently run supply chain warehousing. This is because warehouses can help businesses keep inventory levels optimized, which minimizes stock-outs and ensures that products are always available when customers need them.
In addition, warehouses can provide value-added services that improve the customer experience, such as gift wrapping, product customization, and returns processing.
Flexibility and Scalability
Another important benefit of warehousing within the supply chain is flexibility and scalability. This is because when using third-party warehousing, warehouse capacity can be easily expanded or minimized to meet the changing needs of businesses.
This is in contrast to on-site storage, which is often inflexible and difficult to expand. It’s also usually more cost-effective to work with a warehousing provider than renting or buying additional space when businesses need it.
Reduced Risk
Finally, warehousing can help to reduce risk in the supply chain. This is because warehouses provide a safe and secure environment for storing goods and backup inventory. They also have sophisticated security systems, which help to protect against theft and damage.
In addition, warehouses are typically insured, which protects businesses against loss in the event of a fire, flood, or other disaster.
Are You Selecting ‘Right’ 3PL Logistics For Outsourcing Your Logistics Activities
Businesses are increasingly seeking to treat Logistics Companies in India strategically to gain a competitive advantage. Greater flexibility, operational efficiency, reduced cost, improved customer service levels, and a better focus on their core businesses are part of the advantages that may accrue from logistics but businesses often lack the competence to run efficient logistics services.
When Should You Consider a 3PL?
The decision about whether a business should hire a 3PL company is one that can involve numerous variables.
Does it make financial sense?
Do you have the resources internally?
Will it streamline efficiency?
If a company is growing aggressively, rising costs such as labor, manufacturing, facilities, and staff expenses – can get out of hand in a hurry.
3PLs also can take advantage of the latest and most modern technology. By hiring a 3PL, a company can gain those technological benefits without making the financial investment themselves.
Those 3PLs with in-house IT teams that develop and provide their own B2B integration, WMS, TMS, and inventory management software can be a big selling point for a third-party logistics provider.
Many companies choose to work with a 3PL after experiencing perpetual inventory inaccuracies, inefficiencies, and other critical mistakes. Inconsistent inventory capacity and unpredictable costs can cripple a business and its reputation, but a 3PL with reliable inventory solutions can prove beneficial by streamlining the flow of goods for optimized resource consumption and delivery.
4 Forms of 3PL Logistics For Outsourcing
Functional Capability: Do the Logistics Service Providers (LSPs) have enough bandwidth to comprehend and execute user expectations into a workable process? Can they map out the delivery process with respect to an intangible outcome? Do they understand the specifics of an industry that they are pitching in? Do they have enough management bandwidth and manpower to execute such activities? How much are they geared up to cope up with change and complexity? Are they mere ‘handlers’ or value creators?
Solutions Capability: Do the LSPs understand the geographical, regulatory, competitive, cultural, and social environments? Do they understand the emerging trends in the industries? Are they capable of analysing the challenges that firms face with respect to the above parameters and any other emergent parameters? Are they capable of thinking of solutions combining all the above? Can they think of logistics solutions that align with the broader business strategy of the firms?
Infrastructure & Resourcefulness: How resourceful are the LSPs. Do they have or can they arrange required resources important to deliver the service? Do they have enough financial, knowledge, and IT resources?
Current Performance / Experience: Do the LSPs have enough showcases in the region? Or do they have the commitment of resources for knowledge transfer across regions?
The following parameters are to be considered while choosing an effective 3PL partner:
Provider Type, Specialty and SizeThe majority of 3PL providers specialize in one of three domains.
Commodity: Sourcing, shipping, storing, transporting, customs managing and order fulfilling for specific product types, such as coffee beans, consumer electronics, etc.
Industry: Providing specific or multi-function supply chain management and oversight for a particular category of business, like apparel e-commerce, pharmaceuticals, etc.
Logistics services: Specializing in a distinct piece of the supply chain, such as international ocean freighting, domestic trucking, domestic warehousing, etc.
3PLs outline responsibilities via service-level agreements, or SLAs. Service agreements can also designate critical information and workflow communications, such as proper points of contact for invoicing, proof of delivery, quality control inspections and more.
Warehousing and Storage NetworkIt’s essential to understand warehousing 3PL’s asset ecosystem. Does the provider have a proprietary storage facility, or rent from others? Similarly, your products may require multiple storage stops throughout domestic or international distribution. Does your 3PL provider own and manage every warehouse along the transportation route? Consider factors such as :
Facility sizes, capacities and scalability, plus any upcoming expansions
Proximity to relevant ports, railways, airports and highways
Bay door traffic flows, specifically the number of containers and trailers they currently ship and receive a day
Service alterations during heavy shipping periods or seasons
Technological Affordances and CapabilitiesA 3PL’s IT infrastructure is a significant piece of their competitive differentiation pie. Does a 3PL partner own and operate the contemporary technology necessary to uphold their end of the SLA? Consider factors such as
Yard and warehouse management systems
Transportation management and fleet tracking systems
Voice-controlled, RFID or EDI wares tracking
Inventory analytics and controls
Order fulfillment systems
Freight theft of damage management
Overall access, integration and customization capabilities between your software and theirs, plus associated fees
Performance TrackingPerformance-tracking capabilities are another of the essential factors to consider when choosing a 3PL partner. They give you the assurance your 3PL strategy is successful — and your chosen 3PL provider is supporting their end of the bargain.
Focus on measuring the effectiveness, accuracy and cost savings of the outsourced logistics outlined in your SLA. Positive improvements across these activities signal, with objective figures, you made the right choice. For example, consider monitoring and analyzing any of the following:
Proof-of-delivery tracking
On-time, in-full delivery rates
Voice-of-customer feedback studies
Inventory records accuracy rates
Order picking/fulfillment accuracy
Shipment or product return rates
Service AmenitiesService add-ons are in both parties’ best interests. For the 3PL, value-added amenities — such as IT asset integration — provide competitive differentiation.
Common service add-ons and amenities you can engage in include:
Returned material authorization agreements
Quality assurance upon receipt documentation and file sharing
Rush order or emergency order handling
Overnight or rush shipping
Product/order kitting
Postponement packaging
Reverse logistics programs
And more
PricingYou don’t need reminders on how essential pricing is to your third-party logistics contract. While part of the goal is cost savings — outsourcing aspects of the supply chain so you can streamline and strengthen internal resources — be cautious of too-good-to-be-true contract terms. With functions like order fulfillment, packaging, kitting and more, paying for quality is especially critical, ensuring the reputation of your business and the longevity of your brand.
Bear in mind other pricing parameters and “hidden” costs to take note of before signing a 3PL contract:
Transparent service quotes
Sensible payment terms
Charge-back responsibilities
Correctly formatted, easy-to-understand invoices and other billing documents
Overall, pricing structures and terms are clear, consistent and sensible for your industry
Contact for billing and payment questions
ComplianceInternational and even domestic supply chains require in-depth expertise into customs, trade requirements, permits, itemizations and more. In freight forwarding operations alone, a 3PL must be able to efficiently — and legally — administer the following:
Certificate of origin statements
Proper shipping licenses and insurance
Declarations forms
Import and export lists
Bills of lading
Customs clearance papers
Full commercial invoice documentation
Industry-compliant packaging, routing and shipping adherence according to your industry’s regulations
Non-Disclosure AgreementsNon-disclosure agreements (NDAs) in the 3PL partnership assure the protection of both parties’ intellectual property. More specifically, these documents outline everyone’s respective responsibilities and capabilities, plus assures these responsibilities get carried out in private, to the benefit of all in the agreement.
Organizations typically draft NDAs for all prospective 3PL candidates, at the onset of any contract negotiations and often well before the formal SLA. Your organization’s attorney or legal counsel will be instrumental in creating NDAs with the appropriate language and boundaries for this stage of the vetting process, including beginning to understand a 3PL’s legal liabilities and insurance coverage needs in any future partnerships.
Overall Brand ReputationLast but not least, only consider 3PLs with a proven, positive name in the industry. The supply-chain management industry has undergone a radical revolution over the past decade. Many new companies emerged as a response to today’s still-growing e-commerce boom and globally connected marketplace. But are these companies ready and worthy of your business? Conversely, is experience always synonymous with expertise?
Look for the following parameters before signing up with a 3PL Provider:
Financial history and stability
Experience working with companies of your size or in your industry
Experience shipping and handling to the same geographic regions or customer bases you sell to
Owned versus rented asset ecosystem — especially warehouses and transportation fleets
Customer reviews and references
Proven ability to scale — both up or down depending on seasonal cycles, demand fluctuation, etc.
Complete adherence to compliance norms and regulations
Executive management experience and reputation
Outsourcing supply chain management or choosing the right partner amongst the supply chain companies in India is a tedious task, but it is worth it in the long run. It is necessary to collaborate with the top supply chain companies in India that offer a global fulfillment network, best-in-class technology, and supply chain expertise.
Through varied in-house expertise and strategic acquisitions of businesses with differentiated domain expertise, TVS SCS has evolved into a provider of value-added solutions with a robust technology ecosystem.
TVS Supply Chain Solutions is one the top supply chain companies in India providing integrated supply chain solutions. We focused on moving up the customer’s value chain with various technology-based solutions. TVS SCS has helped its customers seamlessly run operations by solving supply chain complexities using a technology platform. Solutions also involve customers outsourcing their complete supply chain on an end-to-end basis. TVS SCS developed partnerships with customers across diverse and high-growth industries, which offer various outsourcing opportunities.
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