In order to support our clients who require same day stock availability close to their customer locations, TVS Supply Chain Solutions provides Forward or Field Stock locations (FSL) in all of its operating territories throughout Europe and Australia and India. This means Rico has over 600 FSL’s operating globally.
In Spain our FSL strategic stock warehousing infrastructure provides over 40 locations sufficient to provide a 2 hour call-to-fix (CTF) capability to both Spain and Portugal.
TVS SCS Forward Stock Location’s typically operate on a 20-30 minute SLA for a pick within the normal working day – this means that from the point of the pick list request the spare part will be made available for an engineer collection or will be handed over to a Rico Same day courier within that timeframe. Our Spanish and Portuguese FSL’s have 99.5% achievement with this Service Level Agreement across its wide customer base.
To achieve this SLA, all TVS SCS Spanish and Portuguese FSL’s have Same day Courier operations on site in order to quickly hand-over a part to a courier and provide a rapid delivery to site capability for our clients.
Our warehouse system “Trace” which is used for NDC and FSL service across all countries, is fully integrated and the Same day courier system so that tracking updates from the courier system such as Revised ETA (estimated time of arrival), POD information, and even images for POD signature are visible within the “Trace” system, in order to give full visibility of the urgent order from door to door.
TVS SCS Forward Stock Location’s and Same day Couriers operate on a 24/7 basis with Out of Hours (OOH) ‘call outs’ from all sites, in order to provide comprehensive support for our clients’ service requirements, night and day, every day of every week.
TVS Supply Chain Solutions provide replenishment services to every FSL every night via its In-Night transport logistics. This means that critical FSL strategic stock is replenished overnight and booked onto stock and available for picking by 8am in the morning.
Client the replenishment typically comes from the National Distribution Centre, or it comes from the Clients own central stock location or even from suppliers and repairers directly into the FSL network using our In-night transport infrastructure.
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