TVS Supply Chain Solutions Limited and its affiliates, (also referred to as “TVS SCS”, “we”, “us”, or “our”) are committed to protecting the personal information of our website visitors, representatives of business partners, vendors, suppliers, visitors and employment candidates. This Privacy Notice (“Notice”) explains what and how personal information is collected, and further processed by us, sources (if any) of personal information and to whom the personal information is disclosed. For this Notice, any reference to (i) “Services” is a reference to all the products and services offered by TVS SCS, whether available online or offline.

Personal information that is collected

We may collect the following personal information about you from different sources. For instance, to use some of the features/ services made available through this website (e.g. when you use the ‘Contact Us’ feature or use the website to apply for a job with us) you may need to provide certain personal information to us. Some of the personal information we may collect are:

Website Visitors

  • First Name, Last Name;
  • Email and other contact information;
  • Address.

Representatives of Business Partners, Vendors, Suppliers

  • First Name, Last Name;
  • Email and other contact information;
  • Address.

Visitors

  • First Name, Last Name;
  • Contact information;
  • Address.

Employment Candidates

  • First Name, Last Name;
  • Contact information;
  • Address;
  • Employment information.

Cookies

TVS SCS uses cookies or similar technologies to analyze trends, administer our websites and Services. A cookie is a small piece of information that is placed on your device when you visit certain websites. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our websites and/or Services. For further details, please refer to our Cookie Policy

How do we use your personal information?

When you provide your personal information to our website and/or when you use the Services, your personal information may be used or processed primarily for:

Website Visitors

  • Contacting you about the service, event or feature to which you responded;
  • To respond to your queries or comments;
  • To evaluate the use of the website and personalize/improve the website experience for people visiting our website;
  • To contact you (by email, phone, fax or letter) to provide you with products or services that you request from us or which we think may be of interest to you.

Representatives of the Business Partners, Vendors and Suppliers

  • To respond to your queries or comments and pursue any potential engagement.

Visitors

  • For ensuring the security of our visitors;
  • For internal record-keeping purposes.

Employment Candidates

  • For contacting the suitable candidates in line with our job requirements;
  • For scheduling Interviews and for processing your application, including any background verification.

Where we collect personal information for a specific purpose, we will not keep it for longer than required for the purposes for which the information may be lawfully used, such as complying with our legal obligations, maintaining accurate financial and other records, resolving disputes, enforcing our agreements etc. or as otherwise required under the law.

When do we collect your personal information?

Website Visitors

  • When you contact us for any service related queries, complaints or requests (using Contact Us, chatbot or similar section available on our website).

Representatives of Business Partners, Vendors and Suppliers

  • When you contact us (through emails or by post) for business purposes;
  • When you contact us for any queries (e.g. using deskside assistance, engineering service-related, etc.).

Visitors

  • When you fill our visitor logbooks (or visitor forms).

Employment Candidates

  • When you make an application to us;
  • From your referee, headhunters;
  • From your or our recruiter, recruitment agency or recruitment website/platform.

Disclosure of personal information

We do not share your personal information with anyone outside of TVS SCS, except with the following trusted third parties:

  • Third-party providers of products and services to TVS SCS, including but not limited to call centre service providers and data processing service providers;
  • Our affiliates, subsidiaries, joint ventures and investors;
  • Our web developers, advertising, marketing and promotional agencies who help us deliver and analyse the effectiveness of our website, products and Services;
  • Web analytic tool providers;
  • Law enforcement or government authorities where required or requested to disclose the information;
  • An entity to which we divest all or a portion of our business, or otherwise in connection with a merger, consolidation, change in control, reorganization or liquidation of all or a portion of our business.

Legal Basis to process your personal information

We shall process personal information for the purpose defined above in accordance with the one or more of the below lawful bases:

  • your consent;
  • for taking steps on your request to enter into a contract and/or performance of a contract;
  • for the purpose of legitimate interest;
  • any other permitted lawful bases.

Security

We endeavour, where practicable, to process your personal information in a safe environment by preventing any unauthorized or unlawful processing of personal information or accidental loss or destruction of, or damage to, such personal information. We have implemented various physical, technical and administrative security measures to protect your personal information and our network from unauthorized access. Some of these measures include:

  • Encryption of data in transit;
  • Strict adherence to privacy and security practices;
  • Periodic security assessment and reviews to upgrade our practices;
  • Restriction of access to such data to personnel who need to know such data.

Transfer of personal information

We may transfer your personal information to servers located outside the country in which you live or other trusted third parties based in other countries so that they may process personal information on our behalf. By using this website and otherwise providing us with personal information, you consent to us doing so following the terms of this Privacy Notice.

Data Subject Rights requests

To the extent mandated by applicable Privacy law, we respect your rights to obtain a copy of the information, correct the information that we process about you. We will provide you with the opportunity and platform to exercise your such rights, and where we process the information on behalf of another person will assist such other person in responding to your such rights.

You can exercise your such rights by reaching out to us through the details under ‘Contact Us’ section given below.

Destruction/disposal of personal information

We will not hold your personal information longer than required. Where personal information is to be destroyed, it will be completed under control, following a formal destruction process in all instances. Further, we may retain your personal information for a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once it is no longer required for the legal or regulatory purpose).

Contact Us

You can write to our designated contact/grievance officer at privacy@tvsscs.com for any of the following or any comments or suggestions; you may have on this Privacy Notice:

  • If you don’t want to be contacted by us in the future;
  • If you would like a copy of the personal information which we hold about you;
  • If you would like us to correct/update your personal information in our records;
  • If you want to withdraw your consent;
  • If you wish to report any misuse of your personal information.

Updates to the Privacy Notice

We reserve the right to amend, modify, vary or update this Privacy Notice, at our sole discretion from time to time, as and when the need arises. The most recently published Privacy Notice shall prevail over any of its previous versions. You are encouraged to check this Privacy Notice from time to time to stay informed of any changes.