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TVS Supply Chain Solutions

Job Overview

Purpose:

As a pivotal part of the Technical Services operations team and the key interface between TVS SCS allocation teams and PAYE engineers and engineer suppliers, the Regional Field manager will be responsible for all activities listed below

1)        Field engineer Line management

2)        Manage Field engineer compliance and help reduce costs

3)        Support Deskside & Projects on backfill resource

4)        Lead Field contact for key accounts

5)        Recruitment across the respective Field region / operation

6)        Support and help drive compliance across the technical services operation

In addition, this key role will work on ad hoc projects to identify efficiencies, drive compliance and lower cost across the Technical Services business in the UK

Position(s) supervised.

Direct. The Field operations manager will be responsible for the line management of Field engineers in the UK operational management will be completed by the respective end client.

Supervision received.

Head of Field & Deskside Engineering

 

Job Responsibilities

Main Duties & Responsibilities:

In your role as Field Regional Manager, you will be expected to;

• Ensure line management of staff is in line with Client site expectations and performance requirements
• Engage with Deskside Ops & Projects to ensure sufficient backfill in place if required.
• Owner of the recruitment process for a field perspective from selection to induction ensuring the required skills in the region to achieve service levels
• Help TVS SCS Tech drive Service through engineer compliance management covering performance, service improvements, service quality, billing and change
• Drive improvements in the regional allocation teams through smart allocation
• Work closely with the account teams and Tech support to help maximise revenue on the Field accounts
• Ensure suppliers are delivering the required levels of service
• Work within all of technical operations engineering environment in driving compliance

Key Relationships

Close working relationships within the Technical Services operational teams and as described above you must have the ability to manage remote teams across multiple client sites. You will also be expected to work closely with the TVS SCS Technical team and support deskside and project teams, when required. Clearly the most import relationships you will have will be with your direct reports and you should have extensive and demonstrable experience in building and managing high performing teams, with the ability to communicate at both a senior and operational level in IT Outsourcing and/or IT Managed Service clients.

 

Qualifications and Skills

Knowledge, Skills, Qualifications and Experience: 

• Experienced of managing engineers
• Demonstrable experience in delivering and delighting customers in the delivery of IT Managed Services
• Experience in driving engineer compliance
• Excellent customer facing/customer service skills
• Proven ability to build and drive service through KPI’s
• A passion for delivering world class service
• Demonstrable experience in managing remote workers
• knowledge of ITIL disciplines
• Excellent written and verbal communication skills
• Willingness to support and mentor junior staff
• Able to work under pressure and meet deadlines
• Excellent organisational skills, self-motivating and able to take responsibility
• Able to manage and prioritise and tasks and time efficiently
• Proficient in the use of the Microsoft office suite
• Experience in managing a financial P&L

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

• Competitive Salary
• Pension scheme with up to 6% employer matched contributions
• Life assurance
• 25 days holiday + 8 statutory bank holidays
• Holiday buy-back scheme (5 additional days available)
• Salary sacrifice car scheme – A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
• Established hybrid working structure
• Enhanced maternity and paternity leave
• Employee Assistance Programme supporting wellness with immediate access for you and your family to:
  1. Virtual GP consultations and second opinions
  2. Mental health support and counselling
  3. Online physiotherapy
  4. Access to CONNECTPlus long-term health condition support
  5. Wellbeing and healthy living support
• Cycle to work scheme
• Professional Membership and Study Sponsorship
• Quarterly employee recognition awards
• Employee referral scheme with financial reward
• Benefits hub with employee retail discounts
• Discounted eye test vouchers

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

Security Clearance Requirement

Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer.