October 4, 2020
Case Study – Utilities & Energy
One of Europe’s largest utilities and infrastructure business with revenues in excess of £2.5bn in 2017 employing over 20,000...
We have developed a highly effective International routing system and range of service partners to ensure that the most cost and time-efficient methods are selected to send all client consignments.
The operations team and systems perform the following as standard:
Ensure that the courier arrives on time. If our automatic estimated time of arrival system shows that based on prevailing traffic conditions the collection is likely to be later, or earlier than agreed we will send an email or SMS to the designated stakeholder with a revised eta.
Should your consignment not be ready at the agreed collection time, we will attempt to allocate an additional vehicle from a fleet of over 3,000 to collect the parcel and drive directly to the airport to ensure the delivery arrives at the time you have requested.
Checking that the correct Air Way Bill (AWB’s) and Commercial invoices are firmly attached to all consignments.
Checking that the size and weight of goods are as reported.
Arranging secure temporary storage of goods if required and pre-agreed with the client.
We offer time-definite service options across the globe, including Pre 9, Pre 10:30 and Pre 12 as well as the most cost-effective anytime option.
Additional Services include:
• Later than average booking ‘cut off’ times.
• Discounted tariff for heavyweight shipments
• The fastest transit times worldwide
• Express and Economy services available
• European direct drive with the collection and delivery by a Same Day Courier
• Full track and trace visibility on all express worldwide shipments
• Book online or by phone 24/7
• Full assistance available customer service support and advice
Our international courier service – connects our regional TVS SCS service centres with high-performance international delivery partners, enabling us to offer an exceptional service that is reliable and flexible.
Express and Economy delivery service – are available across the globe, ensuring your parcels arrive on time and providing you with up to date tracking information and electronic proof of delivery notices.
Our Premium International service – provides the fastest possible service when you need it, to facilitate this we will give an ‘on-board courier’ who will carry your parcel in flight and hand-deliver to your final destination.
We provide clients with a profile-driven online booking system, which allows users to make and track international bookings quickly and easily. This secure, password-protected booking environment will be configured to your specifications, ensuring that bookings are only accessible to users who provide specific validating information and that the user completes all mandatory fields, such as cost centres. The account set up process will include a precise definition of the information you need us to capture at the point of booking and the procedure you would like us to follow if a user is unable to provide the validating information.
We provide clients with a profile-driven online booking system, which allows users to make and track international bookings quickly and easily. Our 24/7 customer services team will proactively monitor and track 100% of your shipments and consignment that has missed a scan or has been delayed is automatically flagged and immediately investigated.
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An international courier service is one that enables you to send an item to another country. Different suppliers will offer different types of international delivery services, including timed services. The time it takes to deliver the item will, however, depend on the supplier and the number of routes they have to into that country; however, this information will be available when placing your booking. The price you will be charged for booking an international delivery will depend on the service type you book and the size and weight of the item.
Late parcel collection times, also known as cut off times, refers to the time that a courier will arrive to collect your parcel for international or Next Day delivery. A customer typically prefers cut off times towards the end of the day as allows more time for the item to be ready. Should the item not be ready when the courier arrives it would not be collected and would miss the flight on which it was being delivered. The reason for this is that the international or next day courier has a set route and cannot wait at a collection location otherwise they will not be able to collect all the parcel on their route it time.
However, if the courier supply you use for international deliveries also has a national fleet of same-day couriers, missing a cut off time will not automatically mean your parcel will not arrive at its destination on time.
Depending on traffic conditional and availability TVS SCS would have the ability to send a same-day courier to collect the item and take it directly to the airport. Choosing a courier supplier that offers both same days, next day and international bookings can be a safeguard against missing International deliveries.
A European direct driver courier service is often the quickest option when you need a parcel or package delivered anywhere in Europe quickly and safely.
Unlike an International service when the delivery depending on set flight times, the direct drive courier will collect the parcel and drive directly to the destination, only stopping in compliance with driver hour regulation.
Unlike an international delivery with a European direct drive service, the same courier that collects your parcel will also deliver it, this limits the potential points of failure within the delivery process, offering a more reliable service.
A European direct drive service will, however, be more expensive than international deliveries; however, they remain a valuable option when the parcel has to be at its destination on time.