Complete stock management and Stock loop control and reporting.
All onsite break/fix, IMAC, and new installations. “hands and eyes” support.
We will increase the first-time delivery/fix rate of replacement products to your customers as part of an asset warranty or recovery program.
We support a wide range of equipment and technologies. Our continuous training programs ensure the highest quality of service and consistently high service levels.
We are Channel services provider delivering white-label engineer led services for regional and global companies. Our engineers across Europe support Desktop & Enterprise equipment as well as EPOS, Banking & ATM, Managed Print, Warehousing and Logistics.
We offer a transactional model, so you only pay when you place the call this protects you against unpredictable fluctuations in demand.
Our Technical Customer Service Desk provides full end to end ticket management including technical vetting of fault calls, end-user contact, booking of appointments, spare parts ordering and escalation management.
On site service levels range from 4-hour and 8-hour to fix, to standard next day and coverage is provided seven days a week.
Our Project Services Division delivers large estate refresh programs encompassing all IMACD activity, supplying the technical staff, engineers and project management.
We use a single service management system to monitor and control activity across the UK, and a skill-based accreditation mechanism controls engineer allocation.
Yes, TVS SCS Break Fix reduces your IT management costs by offering the support of engineers on a transactional basis, which means you only pay when you book a call out significantly reduces your overall IT management costs.
Yes, TVS SCS offers engineers on a part-time or full-time basis or provides backfill for their customer's own engineers' holidays, sickness, or absence.
Our engineers operate throughout Europe and support Desktop and Enterprise equipment in addition to EPOS, Banking & ATM, Managed Print, Warehousing and Logistics.
A channel partner is a service company that works in partnership with a technology manufacturer or vendor to offer its services to their partner’s customer on behalf of their partner either through a co-branding or white label relationship.
Channel partners typically include retailers, technology support companies, and distributors the partner acts as part of their client’s business and carries out our services on behalf of their client.
For example, a manufacturer may appoint technical services partners to deliver maintenance and support to their install base of warranty and contract customers.
TVS SCS act as a channel part for a range of companies proving closed-loop logistics solutions including: