Technology Deployment and Maintenance

We provide our customers with reliable and cost-effective technical deployment and maintenance services across the UK, supporting rapid repairs across their estates in an increasingly competitive environment.

We offer a closed-loop logistics approach, supporting our engineers with a network of distribution options and a national same-day courier fleet, ensuring the engineer and part arrive on time to achieve your SLA and keep your customers happy.

Key Service Elements

Complete stock management and Stock loop control and reporting.

All onsite break/fix, IMAC, and new installations. “hands and eyes” support.

We will increase the first-time delivery/fix rate of replacement products to your customers as part of an asset warranty or recovery program.

Training

We support a wide range of equipment and technologies. Our continuous training programs ensure the highest quality of service and consistently high service levels.

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Channel Service Provider
Channel Service Provider

We are Channel services provider delivering white-label engineer led services for regional and global companies. Our engineers across Europe support Desktop & Enterprise equipment as well as EPOS, Banking & ATM, Managed Print, Warehousing and Logistics.

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Transactional Pricing Model
Transactional Pricing Model

We offer a transactional model, so you only pay when you place the call this protects you against unpredictable fluctuations in demand.

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End to End Service
End to End Service

Our Technical Customer Service Desk provides full end to end ticket management including technical vetting of fault calls, end-user contact, booking of appointments, spare parts ordering and escalation management.

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4/8/24 Hour to Fix
4/8/24 Hour to Fix

On site service levels range from 4-hour and 8-hour to fix, to standard next day and coverage is provided seven days a week.

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IMACD Support
IMACD Support

Our Project Services Division delivers large estate refresh programs encompassing all IMACD activity, supplying the technical staff, engineers and project management.

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Single Service Management
Single Service Management

We use a single service management system to monitor and control activity across the UK, and a skill-based accreditation mechanism controls engineer allocation.

Break Fix

TVS SCS break/fix engineers provide a full scope of services, including repairs, maintenance, upgrades, and system installations, and are skilled in supporting a wide range of hardware and software. We offer a comprehensive break/fix service across the UK and Europe, with service levels ranging from 4/8/24 hr fix every day of the week.

In addition, we can provide engineers on a part-time or full-time basis to provide backfill for their own engineers’ holidays, sicknesses, or absences.

Project Management

We provide full technical support for various projects, including IT, IMAC (Installs, Moves, Additions, Changes), and asset recovery.

Our technical specialists will work with your team to engage in a strategic planning process. We identify the scope and requirements for the task, resulting in a comprehensive solution. Our Projects Team will manage the entire process for you and ensure the changes are made carefully and efficiently to best suit your business.

Asset Recovery

TVS SCS offers comprehensive Asset Recovery services providing rapid logistics and engineering support and expertise to businesses looking to optimize the process of recovering, decommissioning, data wiping and reselling assets.

We provide a complete review of how refurbishing, repairing, or reselling your IT assets could maximize your initial investment or dispose of your IT hardware in line with best practices to protect your company data and meet environmental and sustainability goals.

Frequently Asked Questions

Yes, TVS SCS Break Fix reduces your IT management costs by offering the support of engineers on a transactional basis, which means you only pay when you book a call out significantly reduces your overall IT management costs.

Yes, TVS SCS offers engineers on a part-time or full-time basis or provides backfill for their customer's own engineers' holidays, sickness, or absence.

Our engineers operate throughout Europe and support Desktop and Enterprise equipment in addition to EPOS, Banking & ATM, Managed Print, Warehousing and Logistics.

A channel partner is a service company that works in partnership with a technology manufacturer or vendor to offer its services to their partner’s customer on behalf of their partner either through a co-branding or white label relationship.

Channel partners typically include retailers, technology support companies, and distributors the partner acts as part of their client’s business and carries out our services on behalf of their client.

For example, a manufacturer may appoint technical services partners to deliver maintenance and support to their install base of warranty and contract customers.

TVS SCS act as a channel part for a range of companies proving closed-loop logistics solutions including:

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