Our Forward Stock locations typically operate on a 30 minute Service Level Agreement for a pick within the normal working day – this means that from the point of the picklist request the spare part will be made available for an engineer collection or will be handed over to a Same day courier within that timeframe.
Our warehouse management system “Trace” is fully integrated with our Same day courier despatch system providing live updates from the courier, including revised ETA (estimated time of arrival) and POD (Proof of delivery notices). This integration provides our customers with complete visibility from collection to delivery
Our FSLs and Same day Couriers services operate on a 24/7 basis with Out of Hours (OOH) ‘call-outs’ from all sites providing comprehensive support for TVSSCS clients’ service requirements, night and day, every day of every week.
With our online booking tools, you can book track, and report on your jobs quickly and easily.
Book your collection or delivery on our user friendly platform in minutes. Save time with stored addresses, payment details and regular booking details. Detailed reports are available.
Our same day courier service uses the latest handheld, real-time communications technology to ensure that collections and deliveries are tracked and recorded for your peace of mind. We use technology that keeps you informed and in control.
Our Customer support team and local courier team are always on hand for same day delivery, providing speedy, reliable and on demand courier services.
No matter how simple or complex your spare parts delivery requirements are we will work with you to find the best solution for your needs, reducing cost, extending you market and improving service levels.
Our customer service team are on hand 24/7 to support and advise you on selecting, booking and tracking the best next day booking option for your requirements.
We can manage your stock and delivery through our in-house WMS platform proving complete end to end visibility of deliveries and returns with real-time data and assets tracking online.
We operate forward stock location warehousing infrastructure at over 40 locations, providing a 2-hour call-to-fix (CTF) capability to virtually all of the UK and Northern Ireland. We operate a 20-30 minute SLA for a pickup and a 99.5% achievement with this SLA across our customer base.
We offer a unique range of innovative distribution options based on a transactional pricing model. Our approach enables our clients to fulfil the increased demand for fast delivery to field service engineers and replace their fixed costs with a flexible commercial model that supports continued growth.
Our distribution network includes 300 pick-up drop-off (PUDO) sites used for strategic stockholding and available for field engineers to collect and return parts efficiently and cost-effectively. We also have over 3000 Intelligent lockers reducing the time your engineers spend traveling to collect parts by providing them with local secure 24/7/365 access to the spare parts they need.
We have the largest in-night delivery fleet in the UK, delivering parts directly to the boot of the engineer’s vehicle or designated safe place.
New part deliveries are scanned into the vehicle, and return parts are scanned out for full trace and traceability. Failed deliveries are returned to the site for collection by an engineer or re-delivery as required.
The challenge for any supply chain is simple, to ensure the right products are in the right place at the right time to meet customer demand and provide this service in the most cost-efficient manner. TVS SCS Smart locker network is designed to give businesses a way of making sure the spare parts their field service engineers need each day are within less than a 15-minute drive of their home and instantly available when they arrive at the locker.
This level of accessibility is significantly higher than the industry average and provide clear commercial advantages in productivity and improved service levels.
The technology within the locker automatically creates an audit of all collections and deliveries, with SMS and email alerts sent to designated stakeholders upon every delivery and collection. TVS SCS offers pre 7 am delivery by utilizing its national fleet of in-night couriers.
Night delivery or night time delivery is a courier service that deliveries items to locations throughout the night and early morning. This type of courier service is used by multiple business sectors including retail, engineering, technology, and automotive.
By replacing or replenishing stock or parts during the night, they ensure that their employees can collect or put them first thing in the morning reducing the time spent waiting around for deliveries or avoiding filling shelves while customers are in the store.
To be able to benefit from in-night delivery, customers will need to provide the in-night supplier with access to a secure area in which they can deliver the stock or parts. TVS SCS has the largest In-Night delivery fleet in the UK and years of experience supporting companies to improve their cost and service efficiencies by introducing night-time delivery into their supply chains.