With same day order processing as standard and access to multiple distribution channels it means we are only a few working hours away from getting that urgent part into the hands of your engineers or technicians.
Our distribution services include:
- Same Day
- Next Day
- Through the night in-boot delivery
- Intelligent lockers
- PUDO (Manned Pick Up and Drop Off points)
- Forward stock locations (FSLs)
- Technical courier and break/fix services
We support your engineers through our dedicated customer support centre who can offer technical assistance from experienced sector experts. Procurement and material control team interface directly with suppliers to reduce lead-times, improve stock availability and drive-out stock obsolescence. TVS MSM (Mobile Stock Management) solution provides real time inventory levels linked direct to your engineers van, giving visibility of stock within the field.
Reverse logistics, sift and sort and refurbishment capabilities ensure that we are always maximising your asset management.
We also have the resources to allow you to completely outsource your technical engineering to us with our large pool of multi-skilled technical personnel, couriers and field engineers, supported by our extensive distribution network. Our experienced field service management support team and our pool of field engineers and technicians work within most business sectors and offer services which can be tailored to suit all business requirements.
We provide the best possible training to guarantee the highest quality of service & field service management support, which is, in turn, supported by leading edge real-time communications and IT – TRACE™, to track the progress of tickets and spare parts to ensure the highest possible standard of service delivery.