Training and Onboarding Manager

Training and Onboarding Manager

Job Description

Job ID: 19182
Job Function: ComplianceConsultancy
Job Term: Permanent
Job Region: UK & Europe
Posted Date: 20 Jul 2022

Job Overview

To manage the entire on-boarding process for external customers/ end-users, ensuring a standardised training offering and a clear, concise, and robust post-implementation handover process for the relevant teams to manage the relationship ongoing.


This role will include day-to-day management of training and onboarding external users, supporting internal training across new business projects, and a strategic focus on continuous improvement and innovative delivery.

Job Responsibilities

  • Initiation of onboarding process to handover to the Customer Service team for ongoing support and transport management (i.e. key management).
  • To deliver one voice and one service to all clients.
  • Development of the training strategy for end-customers and client management team(s).
  • Working closely with the Technical Publications and Marketing teams to draft professional and standardised training material(s).
  • Ability to deliver trainings both online and in person to both internal and external audiences
  • Deliver alternative training methods and media to provide an engaging high-quality service (including video, infographics, screencasts etc).
  • Liaison with internal departments and project manager(s) to support the handover process to the Business As Usual (BAU) team.
  • Drafting of handover documentation to provide clear and concise information and delivery of internal training of teams related to the delivered solution(s).
  • Promote upskilling and positive learning across internal departments
  • Continuously review the training materials to ensure information is always up to date
  • Work closely with the Customer Support and Field Engineers teams as well as other subject matter experts, to identify areas for improvement in training needed to address any performance issues
  • Work with the Customer service teams as well as other internal stakeholders to understand the areas of training that need to be developed, improved or given.
  • Implementation of continuous improvement (CI) initiatives for the onboarding process to continuously deliver best in class service to end-customers.

Qualifications and Skills

  • A proven record of customer focused delivery
  • Prior experience in developing training and process content, (ideally in a supply chain or logistics company, but not essential)
  • Clear and confident communicator and strong language skills with the ability to explain scenarios in a way that is easily understood by users of all levels
  • Proven ability to follow up and ensure tasks move to completion with great customer satisfaction
  • Solutions-focused with the ability to work at a detailed level
  • Highly organised
  • Able to adapt based on feedback and performance
  • Establish priorities to meet deadlines and commitments in a high-pressure environment – working closely with the Project Manager
  • Desirable – demonstrated experience in establishing and managing online support/help systems, and experienced in compiling, organising and writing online help applications to support end-users.
  • Desirable – demonstrated experience in design principles for user interactions, responsive design principles; with demonstrated ability to create, maintain and update training support materials and develop systems to track versions



In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.


Your package will include:


  • Competitive Salary and pension scheme with life assurance
  • 25 Days Holiday (plus 8 statutory Bank Holidays)
  • Employee Assistance Programme supporting wellness with immediate access to:
    1. GP consultation and second opinions
    2. Mental health support
    3. Financial and Legal support
    4. Wellbeing and healthy living support
  • Employee referral scheme with financial reward
  • Professional Membership and Study Sponsorship
  • Pass scheme (£100 to undertake training of your choice)
  • Subsidised canteen


At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.


Where we are:

Our head office is based at a purpose built, state of the art distribution facility on Buckshaw Village in Chorley with excellent transport links to the M61 and M6 plus a mainline train station less than a mile away. The office has on site parking, shower facilities for those who brave the elements on a bike or on foot and a subsidised canteen.


We are currently operating on a hybrid working basis, there will however be a period of time at the start of your employment spent fully working in our office, familiarising yourself with our systems and processes.



About TVS:


TVS supply chain solutions are a global provider of outsourced supply chain management solutions, delivering real change to our customers across a wide range of sectors including the MOD, Utilities organisations, beverage companies, automotive and the rail industry. TVS internationally have an annual turnover in excess of $8billion and employ over 39,000 employees across the globe. The company has a strong growth strategy and ethos for continuous improvement, to enable the continued delivery of world class service to its customers, which remains cost effective and Industry leading.


If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.


TVS have signed the Armed Forces covenant and are a forces friendly employer.

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