Job Overview

Leveraging over 100 years’ of experience, TVS Supply Chain Solutions (SCS) draw on our deep Asian heritage and expertise to unlock innovative supply chain solutions for our evolving world. Where some see complexity, we see opportunity. We innovate and deliver at pace.

TVS SCS GFS is the division that offers freight forwarding services and freight management solutions within the SCS group. Our comprehensive suite of capabilities provide services that move freight across all modes of transport by air, sea, road and rail. With our proficient customs clearance services, we ensure smooth and timely border crossing of your shipments.

We welcome suitable candidates to join our team as Manager, Sales based in Frankfurt.

Job Responsibilities

• Identify and win new customer opportunities for Air and Ocean Freight by developing a strong pipeline and executing the opportunity win plan well
• Prepare and organize clients visits, follow up and tracking of sales leads
• Drive strategies to establish value-creating partnerships with customers and grow assigned accounts
• Transform discussions of potential opportunities into actionable future plans with customers
• Develop and implement sales strategy considering TVS SCS capabilities and business plan to meet or exceed assigned sales targets
• Identify and jointly develop differentiators with internal stakeholders that will increase our new business acquisitions and retentions e.g. Tradelane specialisations and solutions etc
• Establish and manage network of customer contacts in order to build relationships and trust between TVS SCS and the customer at various levels
• Maintain optimal sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
• Optimise GP, update rates and adjust selling prices by monitoring costs, competition, and supply and demand
• Oversee coordination with relevant departments on meeting customers’ requirements
• Write up SOP for each secured customer and go through SOP with concerned operational parties to ensure that all understand the required processes
• Facilitate in resolving service issues with the customer as appropriate and requested
• Update all sales activities in Salesforce to ensure accurate and timely monthly sales reporting to the Country Head of Sales and country/ global management
• Develop and coordinate effective use of marketing collateral, materials and all customer related information with relevant team members in marketing and administration
• Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are adhered to

Qualifications and Skills

• Proven track record for freight sales working in the Freight Forwarding Industry in Germany
• Good working relationships with customers, vendors & agents
• Proven ability to multi-task and drive profitable revenue from multiple accounts
• Strong knowledge of pricing for freight solutions
• Good knowledge of Salesforce, Cargowise and electronic bidding platforms will be advantageous
• High level of service and customer orientation
• Independence, reliability and strong communication skills
• Initiative, negotiating skills, persuasiveness and confident demeanor
• Effectively bilingual with German and basic English (A2)