Job Ref No BH57
Contract Type Permanent
City Coventry
Country United Kingdom
Closing Date 30 April 2020


To be the principal point of the contact for the client.   To identify new opportunities of account growth for both the client and TVS SCS. To deliver service excellence, innovation and cost-down opportunities to the client.  Working closely with the functional heads to drive operations excellence.

To challenge the effectiveness of all business processes which underpin performance on the contract and take the lead internally to drive the continuous improvement of those processes across all business functions.


Main Duties & Responsibilities:

  • Ensure contract performance KPI’s and inspirational service is delivered
  • Ensure contracted revenue targets are achieved
  • Deliver continuous improvement and cost-down opportunities to the client
  • To continually review effectiveness of KPI’s and performance measurement of the contracts
  • Broaden and deepen the commercial and account relationship with the client
  • Represent TVS SCS in all interfaces with the client, at all levels
  • Deliver flexible & innovative solutions to the client’s operational issues
  • Build and maintain relationships with all key internal stakeholders within TVS SCS
  • Produce joint key account plans with the client to facilitate strategic development and growth of the account adding value to both parties
  • Identify and deliver growth opportunities and solutions for both the Client and TVS SCS
  • Maintain reports in the form of project pipelines, management reports and operational review minutes
  • Keep abreast of the client’s issues, their industry issues and all related legislative matters
  • Work with the functional heads to fully provide excellent customer service
  • Liaison with client accounting team to ensure input to the planning and forecasting process, and ensure accurate and on-time invoicing in line with contracted terms
  • Travel to TVS head office in Chorley will be required


Knowledge, Skills, Qualifications and Experience: 

  • Determined, empathetic and persuasive person
  • Pragmatic and quick to respond to challenges
  • Enthusiastic to create change
  • Able to provide innovative and well thought out solutions
  • Goal driven and focused
  • High degree of commercial and financial acumen
  • People & relationship management
  • Analytical and numerate
  • Strong influencing and questioning skills
  • Project management / negotiation and commercial development skills
  • Excellent verbal and written communication skills
  • Experience of commercial and supply chain operations
  • Direct first-hand experience of dealing with clients at all levels
  • Delivery of demanding performance and financial targets, including budgetary cost control
  • Commercial and operational background
  • Creating value added proposals for clients

 Please note TVS Supply Chain Solutions is an Equal Opportunities Employer

Career Application

Files must be less than 2 MB.
Allowed file types: pdf.